Trust policy
Trust here isn't granted once. Every practitioner arrives verified, and every session and review sustains it — for those who seek and those who offer.
Tu Cauce connects clients with practitioners; it does not provide health services, diagnose, or guarantee outcomes. This policy governs conduct on the platform.
Choosing someone to support your healing takes trust. At Tu Cauce, that trust isn't a badge we hand out once — it's something we establish before a practitioner ever appears here, and something the community keeps honest over time.
Here's how it works.
No one lists themselves and appears automatically. Before a practitioner is visible on Tu Cauce, we review who they are, the work they do, and the training or experience behind it. We confirm their identity, and we look at the practice they're offering to make sure it's represented honestly.
Certain modalities — like psychology, acupuncture, chiropractic, physiotherapy, and clinical nutrition — are regulated professions. For these, we require and display the practitioner's professional credential (cédula profesional or license) on their profile, so you always know you're working with a licensed professional. These are marked clearly.
See clinical-standard practitioners →Not all healing comes with a diploma. Many of the practices we're proud to hold — traditional medicine, energy work, somatic and body-based practices — are carried through lineage, apprenticeship, and years of experience rather than a license. For these, we verify training, background, and standing in a way that respects the tradition, rather than forcing it into a clinical mold. Where a practice uses specific methods or devices, we verify those claims as part of our review.
Getting in is the beginning, not the end. Every review comes from a real client who completed a session — no anonymous ratings, no bought reviews. Over time, those reviews are what keep a verified practitioner's standing honest, and they help us see if anything ever falls short of what a practitioner promised.
Anyone can report a concern, and every report reaches a real person. Serious concerns are reviewed the same day, and a practitioner who violates our standards can be paused or removed. Our full trust and safety standards describe exactly how.
Read the full trust and safety standards →We don't sell placement — no practitioner can pay to rank higher or appear more trusted. Everyone stands on equal footing, and trust is earned through verified practice and honest reviews, never bought. And Tu Cauce connects you with practitioners; it doesn't diagnose, treat, or provide medical advice itself.
Verification tells you a practitioner is who they say they are and does what they say they do. It's the beginning of trust — your own first conversation is where you feel whether the fit is right.
Only clients who completed a booked session may leave a review for it. Reviews may not be purchased, exchanged, incentivized, or written by the practitioner, their family, or associates. Practitioners may post one public response. Reviews are never removed for being critical — only when they violate this policy.
Anyone with an account may file a report. Every report receives acknowledgment within 24 hours and human review.
A — Safety · same day
Any sexual, romantic, physical, or emotionally coercive conduct toward a client.
Claiming to cure serious illness, advising a client to stop prescribed medical treatment, or discouraging medical care for an urgent condition.
Conducting sessions under the influence of alcohol or drugs.
Offering a regulated service (e.g., psychological therapy, clinical nutrition, chiropractic) without the credential verified for it.
B — Integrity · 3 business days
False credentials, training, lineage, or experience.
Pressuring clients to buy products, packages, or additional services during or after sessions.
Soliciting, buying, or retaliating against reviews.
Requiring clients to abandon agreed booking terms (direct payment between client and practitioner is the platform's normal model; this covers coercive changes to what was agreed, not direct payment itself).
C — Conduct · 5 business days
Repeated no-shows, cancellations, or significant lateness.
Disrespectful, discriminatory, or inappropriate messages.
Sharing a client's identity or session details without consent.
Applied with judgment, in proportion to severity, pattern, and honesty in the practitioner's response.
Documented note
The report is recorded on the internal file; no visible action.
Direct conversation and written warning
The practitioner is contacted, the concern discussed, expectations restated in writing.
Temporary suspension
Profile hidden and bookings paused, pending investigation or as a defined-length consequence.
Removal
Permanent delisting from the platform.
Acknowledgment within 24 hours. Confidentiality: the practitioner isn't told who reported unless the reporter consents. An outcome notice once review concludes. No tolerance for retaliation against reporters.
Tu Cauce is not a medical, legal, or law-enforcement authority. Reports describing possible crimes are handled with the seriousness they require, and reporters are always encouraged to contact the appropriate authorities directly. Removal from the platform is a decision about platform participation — not a legal finding about any person.